WORKING
AROUND YOU
We work for a diverse group of clients. No one single "formula"
could possibly satisfy all their needs. But we do have a valuable
set of general guidelines by which we will conduct our work
for your company. These guidelines are a result of our over
two decades of experience and customer feedback. Many competitors
who followed us have imitated our approach.
Longer Productions
Please Hold Canada believes that the longer the production
the more effective it is. We develop longer productions, not
because we believe our clients keep callers on hold for that
long, but because of the following reasons:
- Should there be an instance of above average hold time,
or situations that includes several hold experiences during
the same call, a longer production ensures no repetition.
- With longer productions, repeat callers tend to hear different
parts of each production everytime they call.
- Longer productions enable clients to include more information.
- Messages can be broadcast based on time of the day.
Unlimited Messaging
It is important that your company is given an opportunity
to present to their callers the widest possible spectrum of
information.
By offering a minimum of 8 short message units on each production,
our scriptwriters can maximize each script's potential to
meet your goals.
Music
Together with your company, we will identify music, which
is appropriate to your demographics. We will then design our
productions dependent upon the average length of time callers
are kept on hold, i.e. 20-25 second music breaks between messages
if the "hold time" is longer than average; 15-20
seconds if "hold time" is average.
Each production is comprised of different but appropriate
music beds. This allows for variation and interest retention
on the part of the caller. As well, our music is precisely
edited, allowing for smooth, professional sounding transitions,
with no amateurish fade-outs.
Style
Soft Sell. Informative. Image Enhancing. Product Cross Educational.
These are some of the qualities and styles of all our productions.
Of our over two decades in this field, we have learned that
"hard sell", "cute" and "gimmicky"
serve only to lessen the client's professional image.
Our low-key style is instantly recognizable because it bespeaks
quality; obviously not just for ourselves, but for our clients
as well.
Voice Talent
Almost two decades ago, we were the first Message-On-Hold
Supplier to utilize more than one voice talent on each production.
Many of our competitors have tried to imitate our approach.
We will offer your company as much variation within each recording
as possible; whether female/male, male/male, female/female,
or male/female. This not only commands better listener attention,
it also keeps each new production fresh and compelling.
|
